Shipping policy

All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Free local delivery is available for orders over $210 within Ulaanbaatar, Mongolia. For orders under $210, we charge $1-10 for local delivery.

Deliveries are made from 9AM-6pm on Monday, Tuesday, Wednesday, Thursday, Friday. We will contact you via call/text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

You can skip the shipping fees with free local pickup at 14230, Ehlel Plaza, Sambuu Plaza, Chingeltei district, Ulaanbaatar, Mongolia. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 9AM-6pm on Monday, Tuesday, Wednesday, Thursday, Friday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to every country
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@ehlelmail.com with your name and order number, and we will look into it for you.

 

Refund Policy

Thanks for purchasing our products at www.ehlel.com operated by Ehlel brand. We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits their needs. If you have any additional questions or would like to request a refund, feel free to contact us at support@ehlelmail.com