We are responsible for the EHLEL PRO website. Our inspection team will inspect the product and guarantee the quality before delivery to ensure your satisfaction.
If you have any problems with the product you purchased, you can contact us through our website.
If you have selected the wrong product, please send us the product picture and product number by e-mail within 7-14 days of receiving the product.
If you return a product that is not related to us, the product will not be accepted. You must contact us to return the goods.
You need to return the product you are going to return to by e-mail, not through our company's website. Mail sent to the wrong address cannot be returned.
The cost of returning the goods will be borne by the customer. The company will not pay.
Total time = Operating time + delivery time
Processing time: 2-5 working days.
Standard delivery time: 14-25 days
ADVICE, Import duties
Generally, only a small number of countries are tax-exempt. Unfortunately, if your order needs to be exempted from customs duties and you need to make a refund, please contact us first. We will do our best to solve your problem. Don't worry about it
- Can I change my shipping address after ordering?
Please note that your delivery address cannot be changed once the order has been successfully placed. However, before we deliver your order, we will do our best to help you change your delivery address. So make sure your delivery address is correct. If you have any questions, please contact us first. We are happy to help you solve this problem.
- How do I track my order?
A tracking number will appear after you order your product. You can track your order on our company's website by entering your order number.
Note: It may take 48-72 hours for the tracking information to be updated, and sometimes the tracking numbers may change. If you do not receive information about your order after 3 days, please contact us for more information.
I am not satisfied with the product. What can I do?
If you are not satisfied with the product you received and you do not return the product within 30 days from the date of delivery, we will refuse to accept your request.
PART 1 - WHAT DOES OUR INFORMATION DO?
When you buy something from our store, we collect your personal information, such as your name, address, and email address, as part of the sale process.
When you visit the store, we automatically receive your computer's Internet Protocol (IP) address to provide information about your computer's operating system.
Email Promotions (if available): With your permission, we can send you emails about stores, new products, and other updates.
PART 2 - TIP
How to get our permission?
When you provide us with personal information to make a transaction, confirm a credit card, place an order, make a delivery, or return a purchase, we agree to use your information only for certain reasons.
If we request it for secondary reasons, such as your ads, advertisements, etc., we will ask you directly for your feedback. Or it will allow you to say no.
How to get permission?
If you change your mind after registering, you may contact us at any time at store.ehlel.mn in order to contact you and continue to collect, use and disclose your information.
CHAPTER 3 - OPEN
We may disclose your personal information if we are required to do so or if our terms of service have been violated.
Our store is located on Shopify Inc. and they provide an online trading platform that allows us to sell our products and services.
Your data will be stored in Shopify's database, database, and general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, Shopify will store your credit card information. It is encrypted by the payment card industry information security standard (PCI-DSS). It will only be saved if necessary to complete your purchase transaction. After that, your purchase transaction information will be deleted.
All direct payment gateways follow PCI-DSS standards set by the PCI Security Standards Board, a joint effort of brands such as Visa, MasterCard, American Express, and Discover.
The PCI-DSS requirement helps us store credit card information securely from our stores and service providers