Posts of Web

  • Accessibility

    Website Accessibility Statement
    Anker is committed to making our website's content accessible and user-friendly to everyone.

    If you are having difficulty viewing or navigating the content on this website, please email our team at support@ehlelmail.com with "Disabled Access" in the subject line and describe the specific feature you feel is not fully accessible or leave a suggestion to help us improve. We will do our best to provide you with further assistance. We take your feedback seriously to ensure our website is accessible by everyone.

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  • Warranty Information

    Warranty Information Tips
    Order ID: You can find this in the order history of the account the purchase was made through.
    Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.
    ON: The ON can be found on the main body of the product or on the charging cable that came with the product. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging. Looks something like ON: EHL56HHHHHHH.
    Note: Before Anker can release a replacement, it may be necessary to return the defective item for quality inspection.
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  • Shipping Policy

    Free Shipping on ALL Orders 
    How long does delivery take?
    3-7 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)

    What countries do you ship to?
    US and Rest of World.

    We cannot deliver to the following areas:

    - American Samoa
    - Guam
    - Hawaii
    - Armed Forces Americas
    - Armed Forces Europe
    - Armed Forces Pacific

    Thank you for your understanding.

    How will my delivery be shipped?
    Amazon functions as our logistics partner to ship out Anker products. They will choose the carrier that they think works best for our customers.
    I ordered more than one item. Will they all be delivered at the same time?
    We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

    Can I change the delivery address of my package after it has been shipped out?
    Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.
    Notes:
    If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
    If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Anker will not replace the order or issue a refund.

    What do I need to do when I received a different product than what I ordered?
    Please contact customer support at support@ehlelmail.com.

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  • Return and Refund Policy

    Refund policy
    Ehlel provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.Products sold by Ehlel as refurbished ("pre-owned") come with their own unique warranty, so please see our refurbished warranty page for details on those items.This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

    Warranty Timeline
    Item Warranty Period (Months)
    Cables 18, 24 months or lifetime
    Hubs & Adapters 18
    Batteries 18 or 24 months
    Chargers 18 or 24 months

    Contact Us

    Phone Number
    US: +1 (877) 414 7811

    Email Address
    support@ehlelmail.com

    Holiday Returns Policy
    Anker has extended the Holiday Returns Policy for 2022. Orders purchased between October 11th, 2022 and December 25th, 2022 are eligible for return until January 31st, 2024.

    30-Day Money-Back Guarantee for Any Reason

    Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.)Once the returned item arrives back in Ehlel's warehouse for inspection, the refund process will begin.
    Returns must include all accessories ( When returning products purchased in the "Buy One, Get One for $0.99" promotion, you must return both products. If you only return one product, the refund amount will be the amount paid minus the MSRP of the $0.99 product. )
    Items must include original packaging
    For non-quality related warranty claims, buyer is responsible for shipping costs
    For non-quality related warranty claims, Ehlel refunds the cost of the product itself
    Returns may be rejected if items do not meet the above requirements

    Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Ehlel’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

    How do I return an item?
    1. Please reach out to Ehlel customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
    2. Ehlel support will share the corresponding return address with you within 24 working hours.
    3. For the refund to be processed in a timely manner, please be sure to send a return notification to Ehlel with the following information:

    Name of the courier
    Tracking number
    How long does it take to get a refund?
    Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

    Warranty Claims for Quality-Related Issues

    All quality-related defects on items sold directly by Ehlel or Ehlel authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
    Ehlel's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
    Quality-related warranty claims on purchases made through Ehlel's authorized distributors and retailers, such as Walmart and BestBuy, are handled through Ehlel (see list of authorized distributors and retailers here).
    For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Ehlel will offer a partial refund according to the usage time of the device.

    Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

    Process:
    Buyer must provide sufficient proof of purchase
    Ehlel must document what happens when buyers troubleshoot the product
    The defective item’s serial number and/or visible proof depicting the defect are required
    It may be necessary to return an item for quality inspection
    For defective items that Ehlel needs to have returned, warranties on those replacements are voided if the wrong item is returned to Ehlel or if the defective item is not returned.

    Valid proof of purchase:

    Order number from online purchases made through Ehlel or Ehlel's authorized resellers
    Sales invoice
    Dated sales receipt from an authorized Ehlel reseller that shows a description of the product along with its price
    Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
    Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
    Shipping costs must be covered by buyer in the following situations:
    Returning products for any reason other than a proven defect
    Warranty claims on items taken outside the original country of purchase
    Buyer’s accidental returns
    Returning personal items
    Returning items claimed to have defects but found by Ehlel quality control to be in working condition
    Returning defective items in international shipping
    Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

    Not Covered Under Warranty:

    Products without sufficient proof of purchase
    Lost or stolen products
    Items that have expired their warranty period
    Non quality-related issues (after 30 days of purchase)
    Free products
    Repairs through 3rd parties
    Damage from outside sources
    Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
    Purchases from unauthorized resellers

    Ehlel is not liable for:

    Loss of data incurred from use of Ehlel products
    Returning personal items sent to Ehlel 

    When returning items with a prepaid shipping label provided by Ehlel, Ehlel takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Ehlel does not provide refunds for items damaged in transit for non-quality related warranty claims.

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